{"componentChunkName":"component---src-templates-help-article-template-jsx","path":"/help/articles/61000165147","result":{"data":{"allContentfulHelpCategory":{"edges":[{"node":{"categoryTitle":"Extensions","categoryId":"61000063757"}},{"node":{"categoryTitle":"With Slack","categoryId":"61000080941"}},{"node":{"categoryTitle":"Mobile app","categoryId":"61000080939"}},{"node":{"categoryTitle":"Account & billing","categoryId":"61000080940"}},{"node":{"categoryTitle":"How to guides","categoryId":"61000063760"}},{"node":{"categoryTitle":"Getting started","categoryId":"61000063758"}}]}},"pageContext":{"article":{"id":61000165147,"type":1,"status":2,"agent_id":61001396131,"created_at":"2020-03-04T01:30:26Z","category_id":61000080940,"folder_id":61000118787,"title":"Service Level Agreement","updated_at":"2021-01-04T23:07:33Z","description":"

We know that service interruptions hinder productivity and disrupt your workflow. We have a big responsibility to our customers to make sure you can rely on Workast to perform your day to day work and run your organization.

Service level agreements apply to Professional and Enterprise plans.

The Basics 

“Maintenance” means scheduled Unavailability of the Workast  Services, as announced by us prior to the Workast Services becoming Unavailable.

“Monthly Uptime Percentage” is calculated by subtracting from 100% the percentage of minutes during the month in which the Workast Services were Unavailable. Monthly Uptime Percentage measurements exclude downtime resulting directly or indirectly from any SLA Exclusion.

“Service Credit” means a credit denominated in US dollars, calculated as set forth below, that we may credit back to an eligible account.

“Unavailable” and “Unavailability” mean when Workast Services are not available or reachable due to Workast’s fault. This excludes (a) containers that are unreachable or not running because the container’s provisioned resources (RAM, CPU, disk, as applicable) are insufficient; and (b) members of a database cluster where the cluster as a whole is running and reachable.

Definitions

Downtime

\"Downtime\" is based on two factors: the number of minutes Workast was unavailable.

At the end of each month, we add \"downtime\" periods together to calculate the overall monthly \"downtime period\". Calculating \"downtime\" can be difficult, but we aim to keep it simple by tying our SLA guarantee to a single monthly uptime number.

Some scenarios don’t count towards downtime. Here are some examples:

Uptime

\"Monthly Uptime\" is the percentage of total possible minutes Workast was available to you. Here’s how we calculate this:

Total possible minutes  downtime minutes = monthly uptime

Scheduled downtime

Sometimes we need to perform maintenance to keep Workast working smoothly. If scheduled downtime is necessary, we’ll give you 48 hours advanced notice.

Service credit

If we fall short of our 99.95% uptime guarantee, we’ll refund you 100 times the amount your workspace paid during the period Workast was down in the form of “Service Credits”. When you reach your renewal date, or if you add new members, we’ll first draw from your credit balance before charging you.

Note: \"Service credits\" can’t be exchanged for cash. They’re capped at a maximum of 30 days of paid service, and only expire if you downgrade to the free plan.

A note about performance issues

Our SLA excludes the following performance issues:

","description_text":" We know that service interruptions hinder productivity and disrupt your workflow. We have a big responsibility to our customers to make sure you can rely on Workast to perform your day to day work and run your organization. Service level agreements apply to Professional and Enterprise plans. The Basics  Our Service Level Agreement (SLA) for customers on the Professional plan and above guarantees a 99.95% monthly uptime. Our SLA is based directly on the information we make publicly available on the Workast System Status Page. If we fall short of our 99.95% uptime guarantee, customers on the Professional and Enterprise plans will be eligible to receive Service Credits. “Maintenance” means scheduled Unavailability of the Workast  Services, as announced by us prior to the Workast Services becoming Unavailable. “Monthly Uptime Percentage” is calculated by subtracting from 100% the percentage of minutes during the month in which the Workast Services were Unavailable. Monthly Uptime Percentage measurements exclude downtime resulting directly or indirectly from any SLA Exclusion. “Service Credit” means a credit denominated in US dollars, calculated as set forth below, that we may credit back to an eligible account. “Unavailable” and “Unavailability” mean when Workast Services are not available or reachable due to Workast’s fault. This excludes (a) containers that are unreachable or not running because the container’s provisioned resources (RAM, CPU, disk, as applicable) are insufficient; and (b) members of a database cluster where the cluster as a whole is running and reachable. Definitions Downtime \"Downtime\" is based on two factors: the number of minutes Workast was unavailable. At the end of each month, we add \"downtime\" periods together to calculate the overall monthly \"downtime period\". Calculating \"downtime\" can be difficult, but we aim to keep it simple by tying our SLA guarantee to a single monthly uptime number. Some scenarios don’t count towards downtime. Here are some examples: Slowness with certain features Issues affecting only your workspace that are related to external apps or third parties Delays with uploading, sharing, or processing images and files External network problems outside of our control, such as bad routing tables between your internet service provider (ISP) and our server \"Scheduled Downtime\" for maintenance Uptime \"Monthly Uptime\" is the percentage of total possible minutes Workast was available to you. Here’s how we calculate this: Total possible minutes  downtime minutes = monthly uptime Scheduled downtime Sometimes we need to perform maintenance to keep Workast working smoothly. If scheduled downtime is necessary, we’ll give you 48 hours advanced notice. Service credit If we fall short of our 99.95% uptime guarantee, we’ll refund you 100 times the amount your workspace paid during the period Workast was down in the form of “Service Credits”. When you reach your renewal date, or if you add new members, we’ll first draw from your credit balance before charging you. Note: \"Service credits\" can’t be exchanged for cash. They’re capped at a maximum of 30 days of paid service, and only expire if you downgrade to the free plan. A note about performance issues Our SLA excludes the following performance issues: Issues caused by factors outside of our reasonable control Issues that resulted from any actions or inaction by you or a third-party Issues that resulted from your equipment and/or third-party equipment (not within the primary control of Slack) Issues that arise from our suspension or termination of your right to use Slack in accordance with our Terms of Service. ","seo_data":{"meta_title":"Service level agreement","meta_description":"Workast's service level agreement for Professional and Enterprise teams"},"tags":["service level agreement","plans"],"attachments":[],"cloud_files":[],"thumbs_up":0,"thumbs_down":0,"hits":10,"feedback_count":0},"folderArticles":[{"id":61000165147,"type":1,"status":2,"agent_id":61001396131,"created_at":"2020-03-04T01:30:26Z","category_id":61000080940,"folder_id":61000118787,"title":"Service Level Agreement","updated_at":"2021-01-04T23:07:33Z","description":"

We know that service interruptions hinder productivity and disrupt your workflow. We have a big responsibility to our customers to make sure you can rely on Workast to perform your day to day work and run your organization.

Service level agreements apply to Professional and Enterprise plans.

The Basics 

“Maintenance” means scheduled Unavailability of the Workast  Services, as announced by us prior to the Workast Services becoming Unavailable.

“Monthly Uptime Percentage” is calculated by subtracting from 100% the percentage of minutes during the month in which the Workast Services were Unavailable. Monthly Uptime Percentage measurements exclude downtime resulting directly or indirectly from any SLA Exclusion.

“Service Credit” means a credit denominated in US dollars, calculated as set forth below, that we may credit back to an eligible account.

“Unavailable” and “Unavailability” mean when Workast Services are not available or reachable due to Workast’s fault. This excludes (a) containers that are unreachable or not running because the container’s provisioned resources (RAM, CPU, disk, as applicable) are insufficient; and (b) members of a database cluster where the cluster as a whole is running and reachable.

Definitions

Downtime

\"Downtime\" is based on two factors: the number of minutes Workast was unavailable.

At the end of each month, we add \"downtime\" periods together to calculate the overall monthly \"downtime period\". Calculating \"downtime\" can be difficult, but we aim to keep it simple by tying our SLA guarantee to a single monthly uptime number.

Some scenarios don’t count towards downtime. Here are some examples:

Uptime

\"Monthly Uptime\" is the percentage of total possible minutes Workast was available to you. Here’s how we calculate this:

Total possible minutes  downtime minutes = monthly uptime

Scheduled downtime

Sometimes we need to perform maintenance to keep Workast working smoothly. If scheduled downtime is necessary, we’ll give you 48 hours advanced notice.

Service credit

If we fall short of our 99.95% uptime guarantee, we’ll refund you 100 times the amount your workspace paid during the period Workast was down in the form of “Service Credits”. When you reach your renewal date, or if you add new members, we’ll first draw from your credit balance before charging you.

Note: \"Service credits\" can’t be exchanged for cash. They’re capped at a maximum of 30 days of paid service, and only expire if you downgrade to the free plan.

A note about performance issues

Our SLA excludes the following performance issues:

","description_text":" We know that service interruptions hinder productivity and disrupt your workflow. We have a big responsibility to our customers to make sure you can rely on Workast to perform your day to day work and run your organization. Service level agreements apply to Professional and Enterprise plans. The Basics  Our Service Level Agreement (SLA) for customers on the Professional plan and above guarantees a 99.95% monthly uptime. Our SLA is based directly on the information we make publicly available on the Workast System Status Page. If we fall short of our 99.95% uptime guarantee, customers on the Professional and Enterprise plans will be eligible to receive Service Credits. “Maintenance” means scheduled Unavailability of the Workast  Services, as announced by us prior to the Workast Services becoming Unavailable. “Monthly Uptime Percentage” is calculated by subtracting from 100% the percentage of minutes during the month in which the Workast Services were Unavailable. Monthly Uptime Percentage measurements exclude downtime resulting directly or indirectly from any SLA Exclusion. “Service Credit” means a credit denominated in US dollars, calculated as set forth below, that we may credit back to an eligible account. “Unavailable” and “Unavailability” mean when Workast Services are not available or reachable due to Workast’s fault. This excludes (a) containers that are unreachable or not running because the container’s provisioned resources (RAM, CPU, disk, as applicable) are insufficient; and (b) members of a database cluster where the cluster as a whole is running and reachable. Definitions Downtime \"Downtime\" is based on two factors: the number of minutes Workast was unavailable. At the end of each month, we add \"downtime\" periods together to calculate the overall monthly \"downtime period\". Calculating \"downtime\" can be difficult, but we aim to keep it simple by tying our SLA guarantee to a single monthly uptime number. Some scenarios don’t count towards downtime. Here are some examples: Slowness with certain features Issues affecting only your workspace that are related to external apps or third parties Delays with uploading, sharing, or processing images and files External network problems outside of our control, such as bad routing tables between your internet service provider (ISP) and our server \"Scheduled Downtime\" for maintenance Uptime \"Monthly Uptime\" is the percentage of total possible minutes Workast was available to you. Here’s how we calculate this: Total possible minutes  downtime minutes = monthly uptime Scheduled downtime Sometimes we need to perform maintenance to keep Workast working smoothly. If scheduled downtime is necessary, we’ll give you 48 hours advanced notice. Service credit If we fall short of our 99.95% uptime guarantee, we’ll refund you 100 times the amount your workspace paid during the period Workast was down in the form of “Service Credits”. When you reach your renewal date, or if you add new members, we’ll first draw from your credit balance before charging you. Note: \"Service credits\" can’t be exchanged for cash. They’re capped at a maximum of 30 days of paid service, and only expire if you downgrade to the free plan. A note about performance issues Our SLA excludes the following performance issues: Issues caused by factors outside of our reasonable control Issues that resulted from any actions or inaction by you or a third-party Issues that resulted from your equipment and/or third-party equipment (not within the primary control of Slack) Issues that arise from our suspension or termination of your right to use Slack in accordance with our Terms of Service. ","seo_data":{"meta_title":"Service level agreement","meta_description":"Workast's service level agreement for Professional and Enterprise teams"},"tags":["service level agreement","plans"],"attachments":[],"cloud_files":[],"thumbs_up":0,"thumbs_down":0,"hits":10,"feedback_count":0},{"id":61000165148,"type":1,"status":2,"agent_id":61003830981,"created_at":"2020-03-04T01:30:26Z","category_id":61000080940,"folder_id":61000118787,"title":"How to update team billing and credit card information","updated_at":"2021-01-04T23:07:33Z","description":"

Team administrators can now update team billing information.  To learn more about team admins, click here

To update your team's billing information:

","description_text":" Team administrators can now update team billing information.  To learn more about team admins, click here To update your team's billing information: Click on your name in the top left-hand corner of the web app. Select \"Manage (Your team.)\"  The team admin panel will open. Select the \"Billing\" tab, indicated by the credit card symbol.  That will open up the billing detail screen. In the billing detail screen, the contact information is on the left side of the screen, and the credit card information is on the right side.  Click on the edit button under each section to edit the information. To update the credit card information, you will need to fill in the full credit card number, expiry date, CVV, and billing zip code.  Click \"Update credit card\" to save the changes or \"Cancel\" to discard them. In the contact information portion, you can update the individual fields that need to be edited.  Click \"Update details\" to save the changes. ","seo_data":{"meta_title":"How to update team billing amd credit card information","meta_description":""},"tags":["billing","credit card"],"attachments":[],"cloud_files":[],"thumbs_up":0,"thumbs_down":0,"hits":6,"feedback_count":0},{"id":61000165262,"type":1,"status":2,"agent_id":61003830981,"created_at":"2020-03-04T01:30:55Z","category_id":61000080940,"folder_id":61000118787,"title":"30-day Task Retention and Archived Tasks ","updated_at":"2021-01-04T23:07:32Z","description":"

Workast's Essential (free) plan is a great way to test the app, and see how well it works for your team before upgrading to one of our Premium (paid) plans.

There are limitations on the free plan, including a 30-day task and note retention limitation.  Tasks and notes that you create will be visible for 30 days.  Once a task (either completed or active) or note is older than 30 days old on the free plan, it will be archived.  You'll see a message like this in your space when you have archived items:

Archived tasks are not deleted, but free teams lose access to them.  Upgrading to any of the paid plans will restore the archived tasks and notes.  

If you'd like more information on upgrading your team to Workast Premium, please contact us here.

","description_text":" Workast's Essential (free) plan is a great way to test the app, and see how well it works for your team before upgrading to one of our Premium (paid) plans. There are limitations on the free plan, including a 30-day task and note retention limitation.  Tasks and notes that you create will be visible for 30 days.  Once a task (either completed or active) or note is older than 30 days old on the free plan, it will be archived.  You'll see a message like this in your space when you have archived items: Archived tasks are not deleted, but free teams lose access to them.  Upgrading to any of the paid plans will restore the archived tasks and notes.   If you'd like more information on upgrading your team to Workast Premium, please contact us here. ","seo_data":{"meta_title":"30-day Task Retention and Archived Tasks","meta_description":""},"tags":["free","archived tasks","essential"],"attachments":[],"cloud_files":[],"thumbs_up":0,"thumbs_down":0,"hits":8,"feedback_count":0},{"id":61000165263,"type":1,"status":2,"agent_id":61003830981,"created_at":"2020-03-04T01:30:55Z","category_id":61000080940,"folder_id":61000118787,"title":"How to upgrade only my team or department ","updated_at":"2021-01-04T23:07:32Z","description":"Our Professional paid plan allows you to upgrade a select set of team members or department within the larger organization.

For up to date pricing and plan details, please see our Pricing Page.

Interested in our Enterprise plan? You can request more information here. ","description_text":"Our Professional paid plan allows you to upgrade a select set of team members or department within the larger organization. For up to date pricing and plan details, please see our Pricing Page. To upgrade your team, first, log in to Workast.  Click on any of the upgrade buttons.   You will then see the pricing and plan options.  Scroll down to see the plan details. You have the option to pay annually for a reduced per-user cost or pay monthly. Interested in our Enterprise plan? You can request more information here.  Click the upgrade button under \"Professional.\"  You can then choose to upgrade your whole team currently using Workast, only your department, or only certain team members.   Choose the top option to upgrade the whole team. If you want to pick only your department or specific users, select  \"Upgrade a subset of users (department.)\"   If you don't have a department name already, you'll be asked to add one. You can then pick people to have on your team.  If you want to remove users, click on the X to the right of their name.  If you want to add users from your Slack team, search for their names at the bottom of the user list then click on the username to add the user to your team. Next, choose your payment plan and complete your upgrade.  Click on \"Add Billing Details\" to proceed to the next page Complete the billing details and click on \"Place Order\" (For more details on this step, click here.) Congratulations!  You've just upgraded to Workast Premium.  As you've upgraded your team, you will be an admin for your team, even if you weren't before.  To learn what that means, click here. If you have any questions about upgrading your team, you can chat with our sales team by clicking on the chat button in the lower right-hand corner of the upgrade page and leaving your email address and your question.   Our office hours are 9:00 am to 5:00 pm Pacific, Monday to Friday.  You can also contact us here anytime. You can also book a demo here. ","seo_data":{"meta_title":"How to upgrade only my team or department","meta_description":""},"tags":["billing","premium","upgrade"],"attachments":[],"cloud_files":[],"thumbs_up":0,"thumbs_down":0,"hits":8,"feedback_count":0},{"id":61000165264,"type":1,"status":2,"agent_id":61003830981,"created_at":"2020-03-04T01:30:56Z","category_id":61000080940,"folder_id":61000118787,"title":"How to change your department within your Workast team","updated_at":"2021-01-04T23:07:31Z","description":"

Workast allows teams to have separate departments within your larger organization.  You can have have an admin for your department, as well as upgrade just your department's Workast plan if you are on the Professional plan.

To view your department, click on your name in the web app, then select \"Preferences.\"

Your department will be visible under the About Me section.  

Note - teams on older/grandfathered plans may not see a department listed.

To change departments, click on the arrow next to the department name.  You can choose from another existing department, or create a new department.

If you want to change to an existing department, click on that department name.  The admin(s) for that team will receive an email about the user change, however we strongly recommend that there be internal communication within your team before changing departments as it may result in changes in subscription fees.  For information on our plans, click here.

If you want to create a new department, click \"Create new department.\"  A dialogue box will open to allow you to enter the new department information.

Enter the department name and invite team members from your Workast or Slack team if you wish, then click \"Create\" to create your new department.

New departments are automatically placed on the Essential (free) plan and you will have to fully upgrade to one of our Premium plans to regain Premium status if you had a paid subscription previously.  Previous billing information will not be saved.

","description_text":" Workast allows teams to have separate departments within your larger organization.  You can have have an admin for your department, as well as upgrade just your department's Workast plan if you are on the Professional plan. To view your department, click on your name in the web app, then select \"Preferences.\" Your department will be visible under the About Me section.   Note - teams on older/grandfathered plans may not see a department listed. To change departments, click on the arrow next to the department name.  You can choose from another existing department, or create a new department. If you want to change to an existing department, click on that department name.  The admin(s) for that team will receive an email about the user change, however we strongly recommend that there be internal communication within your team before changing departments as it may result in changes in subscription fees.  For information on our plans, click here. If you want to create a new department, click \"Create new department.\"  A dialogue box will open to allow you to enter the new department information. Enter the department name and invite team members from your Workast or Slack team if you wish, then click \"Create\" to create your new department. New departments are automatically placed on the Essential (free) plan and you will have to fully upgrade to one of our Premium plans to regain Premium status if you had a paid subscription previously.  Previous billing information will not be saved. ","seo_data":{"meta_title":"How to change your department within your Workast team","meta_description":""},"tags":[],"attachments":[],"cloud_files":[],"thumbs_up":0,"thumbs_down":0,"hits":2,"feedback_count":0},{"id":61000165267,"type":1,"status":2,"agent_id":61003830981,"created_at":"2020-03-04T01:30:56Z","category_id":61000080940,"folder_id":61000118787,"title":"How to create a department within your Workast team","updated_at":"2021-01-04T23:07:30Z","description":"Workast allows teams to have separate departments within your larger organization.  You can have an admin for your department, as well as upgrade just your department's Workast Professional plan.

Departments can be created:

When you create a new department for your Workast team, you will automatically become an admin for that department.  To learn what that means, click here.

Creating a department when you log in for the first time

When you log in to Workast for the first time, you'll see this screen:

Click the arrow next to the department example \"e.g. Marketing\" to bring up your department choices, then select \"Create a new department.\"

Next, add the name of your department, and add users from your team's Workast or Slack if you wish.  Click \"Save\" to finish creating your department.

Please note - if your entire workspace is on a Workast Premium (paid) plan, you may not see the department creation option. If you need to create an additional department and don't see the option, please contact us.

Creating your department when you upgrade

Creating a department from your user preferences panel*Please note that paying for one department is a feature of the Professional paid plan only. ","description_text":"Workast allows teams to have separate departments within your larger organization.  You can have an admin for your department, as well as upgrade just your department's Workast Professional plan. Departments can be created: When you log into Workast for the first time When you upgrade to Workast Professional From your user preferences in the web app When you create a new department for your Workast team, you will automatically become an admin for that department.  To learn what that means, click here. Creating a department when you log in for the first time When you log in to Workast for the first time, you'll see this screen: Click the arrow next to the department example \"e.g. Marketing\" to bring up your department choices, then select \"Create a new department.\" Next, add the name of your department, and add users from your team's Workast or Slack if you wish.  Click \"Save\" to finish creating your department. Please note - if your entire workspace is on a Workast Premium (paid) plan, you may not see the department creation option. If you need to create an additional department and don't see the option, please contact us. Creating your department when you upgrade To upgrade your team, first log in to Workast.  Click on any of the upgrade buttons to get to the upgrade page. Choose your plan and select \"Upgrade.\"  For complete upgrade information, click here. You can then choose to upgrade your whole team currently using Workast, only your department, or only certain team members*.   To learn more about upgrading only your department, or choosing your team members click here. (Upgrading a subset of users is only available on the Professional plan) To create a new department, select \"Upgrade your department\" then move your cursor to your current department name.  Edit the field to your new department name. Once you've chosen your team members, click \"Add billing details\" to continue your upgrade and department creation.   Creating a department from your user preferences panel Login to the Workast web app. Click on your name in the top left-hand corner,  then select \"Preferences.\" Your preferences page will open.   Under the \"About Me\" section, you'll see your current department, plan, and role. Click on your department name then select \"Create new department.\" Name your department and invite additional team members if you wish, then click \"Create\" to create your department.   Please note that your new department will automatically be placed on the Essential (free) plan.  If your original team was on a Premium (paid) plan (Standard, Professional, etc.) you will need to upgrade again and re-enter your billing information.   *Please note that paying for one department is a feature of the Professional paid plan only. ","seo_data":{"meta_title":"How to create a department within your Workast team","meta_description":""},"tags":["department","team"],"attachments":[],"cloud_files":[],"thumbs_up":0,"thumbs_down":0,"hits":3,"feedback_count":0},{"id":61000165268,"type":1,"status":2,"agent_id":61003830981,"created_at":"2020-03-04T01:30:57Z","category_id":61000080940,"folder_id":61000118787,"title":"How to upgrade or change your Workast plan ","updated_at":"2021-01-04T23:07:30Z","description":"

Workast Premium has a number of options and features - for information on the different plans and pricing, please see our pricing page.

To upgrade your team:

Interested in our Enterprise plan?  Click on the \"Contact us\" button to be connected to our Premium team or click here.  You can also request a demo here. 

Choosing your team if you're upgrading to the Professional plan

Choosing your payment plan and completing your upgrade

Did you know?  Any account changes are reflected on a pro-rated basis.  So if more team members join or leave your team, those charges or reductions are pro-rated. 

Congratulations!  You've just upgraded to Workast Premium.  As you've upgraded your team, you will be an admin for your team, even if you weren't before.  To learn what that means, click here.

If you have any questions about upgrading your team, you can chat with our sales team by clicking on the chat button in the lower right-hand corner of the upgrade page and leaving your email address and your question.   You can also contact us here anytime or book a demo here.

How to cancel your Premium subscription

To learn how to cancel your Premium subscription, click here.

","description_text":" Workast Premium has a number of options and features - for information on the different plans and pricing, please see our pricing page. To upgrade your team: Login to the Workast web app. Click on any of the upgrade buttons.  The pricing page with the different plans will appear.  Scroll down to see plan details.  Click the green \"Upgrade now\" button at the bottom of your chosen plan.   You have the option to pay monthly, or opt for annual billing for a reduced per user cost.  Scroll down to see the differences between the various plans. Next, choose annual or monthly billing, then click \"Add billing details.\" Interested in our Enterprise plan?  Click on the \"Contact us\" button to be connected to our Premium team or click here.  You can also request a demo here.  Choosing your team if you're upgrading to the Professional plan Once you've chosen your plan type and clicked on \"Upgrade,\" you'll need to confirm your team if you've chosen the Professional plan.  You can choose to upgrade your whole team currently using Workast, only your department, or only certain team members.  (The Standard plan which is a more basic plan only allows the option to upgrade your whole Workast team.) Choose the top option to upgrade the whole team. If you want to pick only your department or specific users, select \"Upgrade a subset of users (department.)\"   If you don't have a department name already, you'll be asked to add one. You can then pick people to have on your team.  If you want to remove users, click on the X to the right of their name.  If you want to add users from your Slack team, search for their names at the bottom of the user list, click on their name, then click on \"Add user\" to add the user to your team. Choosing your payment plan and completing your upgrade Choose between being billed annually which has a reduced per user monthly cost, or monthly.   Did you know?  Any account changes are reflected on a pro-rated basis.  So if more team members join or leave your team, those charges or reductions are pro-rated.  Once you've chosen your payment plan, click \"Add billing details.\" Enter your billing details and credit card information.  Please note that fields indicated by an * are required.    (Province or county may be entered in the State field.) Credit card expiry dates are entered as the month and year in the format MM/YY. Confirm your information, and click \"Place order\" to complete your upgrade.  The credit card provided will be billed for the amount listed next to \"You pay now\" immediately.   Congratulations!  You've just upgraded to Workast Premium.  As you've upgraded your team, you will be an admin for your team, even if you weren't before.  To learn what that means, click here. If you have any questions about upgrading your team, you can chat with our sales team by clicking on the chat button in the lower right-hand corner of the upgrade page and leaving your email address and your question.   You can also contact us here anytime or book a demo here. How to cancel your Premium subscription To learn how to cancel your Premium subscription, click here. ","seo_data":{"meta_title":"How to upgrade or change your Workast plan","meta_description":""},"tags":["billing","premium","upgrade"],"attachments":[],"cloud_files":[],"thumbs_up":0,"thumbs_down":1,"hits":21,"feedback_count":0},{"id":61000273642,"type":1,"status":2,"agent_id":61003830981,"created_at":"2020-06-01T18:48:40Z","category_id":61000080940,"folder_id":61000118787,"title":"How to cancel your paid Workast Premium subscription","updated_at":"2021-01-04T23:07:29Z","description":"

We're constantly striving to improve Workast, and we hope that everyone that uses our app loves it as much as we do.  

However, different teams have different needs, and if it turns out that Workast isn't for you, or you need to temporarily downgrade your paid Workast Premium subscription, your team admin can cancel your subscription.

Please note that canceling your premium subscription will change your team to Essential/free status.  Your team can continue using Workast for free, but paid features such as tags, subtasks, tasks in private spaces/channels, reports/saved searches, etc. will be removed.  The 30-day task history limitation will be enforced once your subscription is canceled as well, thus any tasks over 30 days old will be archived.   You can resubscribe at any time to regain task access and features. 

To cancel your subscription

Refund Policy

We do not offer refunds. Please cancel your paid subscription before the next charge. 

","description_text":" We're constantly striving to improve Workast, and we hope that everyone that uses our app loves it as much as we do.   However, different teams have different needs, and if it turns out that Workast isn't for you, or you need to temporarily downgrade your paid Workast Premium subscription, your team admin can cancel your subscription. Please note that canceling your premium subscription will change your team to Essential/free status.  Your team can continue using Workast for free, but paid features such as tags, subtasks, tasks in private spaces/channels, reports/saved searches, etc. will be removed.  The 30-day task history limitation will be enforced once your subscription is canceled as well, thus any tasks over 30 days old will be archived.   You can resubscribe at any time to regain task access and features.  To cancel your subscription Open the admin panel by clicking on the arrow next to your name in the top left corner of the web app, then selecting \"Manage (Your Team.)\" Click on the Billing tab.  (Only team admins have access to this tab and have the authority to cancel team subscriptions.) This will open your billing details.  On the right side, click \"Cancel subscription.\" This will open a form.  Once you have fully completed the form and click \"Cancel subscription\" your subscription will be canceled and your billing details permanently deleted. Refund Policy We do not offer refunds. Please cancel your paid subscription before the next charge.  ","seo_data":{"meta_title":"","meta_description":""},"tags":[],"attachments":[],"cloud_files":[],"thumbs_up":0,"thumbs_down":2,"hits":70,"feedback_count":0},{"id":61000280883,"type":1,"status":1,"agent_id":61000880169,"created_at":"2020-08-06T19:57:20Z","category_id":61000080940,"folder_id":61000118787,"title":"How to cancel your paid Workast Premium subscription ","updated_at":"2021-01-04T23:07:29Z","description":"

We're constantly striving to improve Workast, and we hope that everyone that uses our app loves it as much as we do.  However, different teams have different needs, and if it turns out that Workast isn't for you, or you need to temporarily downgrade your paid Workast Premium subscription, your team admin can cancel your subscription.

Please note that canceling your premium subscription will change your team to Essential/free status.  Your team can continue using Workast for free, but paid features such as tags, subtasks, tasks in private spaces/channels, reports/saved searches, etc. will be removed.  The 30-day task history limitation will be enforced once your subscription is canceled as well, thus any tasks over 30 days old will be archived.   You can resubscribe at any time to regain task access and features.

To cancel your subscription:

Refund policyWe do not offer refunds.  Please cancel your subscription before your next payment date.  ","description_text":" We're constantly striving to improve Workast, and we hope that everyone that uses our app loves it as much as we do.  However, different teams have different needs, and if it turns out that Workast isn't for you, or you need to temporarily downgrade your paid Workast Premium subscription, your team admin can cancel your subscription. Please note that canceling your premium subscription will change your team to Essential/free status.  Your team can continue using Workast for free, but paid features such as tags, subtasks, tasks in private spaces/channels, reports/saved searches, etc. will be removed.  The 30-day task history limitation will be enforced once your subscription is canceled as well, thus any tasks over 30 days old will be archived.   You can resubscribe at any time to regain task access and features. To cancel your subscription: Open the admin panel by clicking on your avatar in the top right and selecting \"Manage team.\" Click on the Billing tab.  (Only team admins have access to this tab and have the authority to cancel team subscriptions.) This will open your billing details.  On the right side, click \"Cancel subscription.\" This will open a form.  Once you have fully completed the form and click \"Cancel subscription\" your subscription will be canceled and your billing details permanently deleted. Refund policyWe do not offer refunds.  Please cancel your subscription before your next payment date.  ","seo_data":{"meta_title":"","meta_description":""},"tags":[],"attachments":[],"cloud_files":[],"thumbs_up":0,"thumbs_down":0,"hits":3,"feedback_count":0}],"category":{"id":61000080940,"name":"Manage billing, payments and plans","description":"Have a question about your paid plan? Learn more here ","created_at":"2020-03-04T01:30:00Z","updated_at":"2020-03-04T01:30:00Z"},"folder":{"id":61000118787,"name":"Start here","description":null,"visibility":1,"created_at":"2020-03-04T01:30:06Z","updated_at":"2020-04-02T19:38:17Z"}}}}